Frequently Asked Questions

Can I claim myself for being Mis sold my PPI?

The simple answer is yes but you must be confident of what your complaint is about and what information you are going to review in your file to lodge your mis sold PPI claim as you will only get one opportunity to make your complaint.

Do you charge V.A.T on top of the 15% for ppi claims ?
Yes, helping people claim there ppi back is a vat able service and we charge V.A.T at the current rate.

What type of claims will we not consider?
We will not look into claims over 10 years old from the financial contract finishing.

Will I have additional costs to pay?
“No Win, No Fee” basis. If we are successful with your claim you will be invoiced for 15% of the total compensation we win on your behalf. No other fees are due.

You have tried to claim yourself and been declined?
As long as this was within the last 6 months we may be able to help but you will need to act fast.

Can I claim on my car finance?
Yes this is the same as any other type of loan

Can I claim if I am currently bankrupt
We will not take cases on where people are bankrupt

Can I claim if I am in a debt management plan
We do not accept claims for people in debt management plans

How will I be paid my compensation?
Most companies will pay you direct although on occasions it is paid to us and put in our client account then sent to you

How long will my claim take?
Some cases we have dealt with have settled in less than 4 weeks others can take longer each case is different

Do I need my documents?
No as we can apply for DSARs or section 77s depending on your circumstances